Refund & Return Policy

Last Updated: 6 September 2026

At FPV MARKETPLACE PRIVATE LIMITED, we aim to provide quality FPV drones, drone components, electronics, accessories, and related products. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • You received a damaged product.
  • You received a defective or non-functional product.
  • You received an incorrect product or variant.
  • The product received is materially different from what was ordered.
  • The product is eligible for return as specifically mentioned on its product page.

Return requests must be raised within 7 days of delivery, unless a different return period is specifically mentioned on the product page.

2. Products That May Not Be Eligible for Return

Certain products may not be eligible for return due to their nature, usage, or safety considerations.

These may include:

  • Products damaged due to misuse, improper installation, or accidents.
  • Products showing signs of physical damage caused after delivery.
  • Used, modified, soldered, assembled, or altered electronic components, unless the product is confirmed defective.
  • Products damaged due to incorrect voltage, wiring, installation, or connection.
  • Products without original packaging, accessories, manuals, or included items where these are required for verification.
  • Products specifically marked as non-returnable, final sale, or return not applicable on the product page.
  • Consumable or specially prepared products where applicable.

The final eligibility of a return will be determined after inspection of the product.

3. Unboxing Video Requirement

For electronic products, FPV components, drones, motors, flight controllers, ESCs, batteries, cameras, transmitters, receivers, and other sensitive equipment, customers are strongly advised to record a continuous unboxing video showing:

  1. The sealed package before opening.
  2. The shipping label.
  3. The complete opening of the package.
  4. The product and accessories received.
  5. Any visible damage or missing items.

An unboxing video may be requested to help us verify damage, missing items, or incorrect products.

4. How to Request a Return

To request a return or replacement, contact us at:

Email: info@fpvmarketplace.in
Phone: +91 96967 14863

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos/videos showing the issue
  • Any other information requested by our support team

Our team will review the request and inform you whether the product qualifies for return, replacement, repair, or refund.

5. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please keep the original packaging, shipping label, accessories, and all items received until the issue has been resolved.

6. Defective Products

If a product appears to be defective, our technical/support team may ask you to perform basic troubleshooting before approving a return or replacement.

For products covered by a manufacturer warranty, the warranty process may apply instead of a direct refund or replacement.

7. Replacement

Where a return is approved, we may offer a replacement with the same product or an equivalent product, subject to availability.

If the same product is unavailable, we may offer:

  • An alternative product of equivalent value;
  • Store credit; or
  • A refund, where applicable.

8. Refunds

If your refund is approved, the refund will generally be processed after the returned product has been received and inspected.

Refunds may be issued through the original payment method or another appropriate method, depending on the payment method used for the order.

The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

9. Shipping Charges

Unless the return is due to an error on our part, such as sending an incorrect product or a product confirmed to be damaged/defective, return shipping charges may be borne by the customer.

If the product is confirmed to have been damaged, defective, or incorrectly supplied by us, we will determine the appropriate return-shipping arrangement.

Original shipping charges may not be refundable unless required by applicable law or otherwise stated by us.

10. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process.

If an order is successfully cancelled before dispatch, any eligible refund will be processed according to the applicable payment method.

11. Return Condition

Returned products should, where applicable, be:

  • In their original condition.
  • Packed securely.
  • Accompanied by original accessories and included items.
  • Accompanied by the original packaging where required.
  • Free from damage caused by improper use or installation.

Products returned with missing components or signs of misuse may not qualify for a refund or replacement.

12. Warranty

Some products may be covered by a manufacturer’s warranty.

Warranty terms, duration, exclusions, and claim procedures may vary by manufacturer and product. Customers should refer to the applicable product documentation or warranty terms.

Warranty does not normally cover damage caused by crashes, water, fire, incorrect wiring, incorrect voltage, improper installation, unauthorized modifications, physical damage, or misuse, unless specifically covered by the applicable warranty.

13. Inspection and Approval

All return and refund requests are subject to verification and inspection.

Submitting a return request does not automatically guarantee approval.

We reserve the right to reject a return or refund request where the product does not meet the applicable eligibility requirements or where the issue is determined to have resulted from misuse, improper installation, modification, or other customer-caused damage.

14. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any updated policy will be published on this page with a revised Last Updated date.

15. Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact us:

FPV MARKETPLACE PRIVATE LIMITED

Email: info@fpvmarketplace.in
Phone: +91 96967 14863
Address: 45/B Gopal Nagar, Kanpur, Uttar Pradesh, India

We will make reasonable efforts to assist you with your request as quickly as possible.

Note: Return, replacement, refund, and warranty eligibility may vary by product. Please check the individual product listing for any product-specific terms before placing an order.